
The service began as an add-on service offered by Seahunt Limited, who operate a value added freight forwarding service to manufacturers and retailers in the UK and abroad.
The Spare Parts Helpline was established in 2001 to service the needs of one of our transportation customers.
The service rapidly expanded to include the delivery of spares for a small number of flat-pack furniture manufacturers. The helpline was established in order to offer customers various methods of requesting advice or spares. (phone, fax, email, post etc.)
The manufacturers saw a significant drop in customer returns and received valuable feedback about defective products more quickly.
Due to the demand for the service, we rapidly outgrew the small spares storage unit and in September 2003 the company moved to a new warehouse and office site. We now have 30,000 sq. feet of office and warehouse space spread over two floors at a spacious out of town site.
It was soon recognised that although the service was aimed predominantly at furniture manufacturers, whose spare parts were generally bulky items, our service also appeals to any retailers or suppliers of items made up from components.


