Engineers working in the field often have to visit a customer several times to resolve an issue. The first visit is to identify the problem and then the second is to replace or repair the broken part.

Our service allows an engineer to have all the parts they require to fix the customers problem on the first visit.

An engineer calls the customer ahead of a visit to try and diagnose the issue over the phone. The service engineer then requests any parts they think may be required to fix the issue. The parts arrive next working day (or the day after for orders placed after 2pm.)

Our systems allow us to send out components directly to the field engineer or to a nearby courier depot ensuring that repairs can be made by the engineer in a matter of a few days not weeks.

Parts ordered by 2pm are delivered the next day to the engineer or can be collected from the engineers local courier depot so that the engineer does not need to wait in for a delivery

A manufacturer of reclining chairs and sofas has a team of service engineers who visit customers with faulty recliners.

The engineers call customers within their area to diagnose the problem. They then place an order for spare parts with the Spare Parts Helpline team. Common spares include everything from cables and handles right up to entire recliner mechanisms. All are shipped from our warehouse and delivered to the engineer the following day.

Engineers do not need to carry stock of all the spares they may need to fix each individual product they support.

Customers have their issue resolved with only one visit and do not need to wait for a repeat visit for a repair.