Our aim is to resolve a customer's problem efficiently and with the least possible amount of stress. Our ability to turn around requests quickly and have missing/damaged parts replaced the next day regularly receives thanks from customers for an excellent service.
Read some of our customer feedback.

Delivering a spare part to a customer the next day often avoids them returning the product to the retailer, and is often faster than returning the product to the store for a replacement.

The helpline allows customers to obtain advice and reduce their frustration with a product that doesn't appear to work. We receive many calls from customers who cannot follow the instructions or want to know how to use the product correctly. Offering simple advice allows them to enjoy full use of the product and avoids it being returned.

When a product is damaged or defective it is a costly activity. The product must be delivered and the damaged one collected. Sending a replacement part is significantly cheaper and often resolves the issue faster.

By tracking customer requests it is possible to identify common product issues e.g. production batch faults, unclear instructions, frequently damaged or missing parts

Disposing of a returned product is not environmentally friendly.

At the Spare Parts Helpline we do everything we can to minimise our impact on the environment. We have a cardboard compactor and recycle all of our cardboard. We also reuse all "clean" packaging where possible. When disposing of old spares that are no longer required we aim to re-use & recycle wherever possible.

The service offered by the Spare Parts Helpline allows your staff to concentrate on manufacturing products, selling to customers and generating more business for your company.